Refund Policy

At Arshman Online Services, we are committed to ensuring customer satisfaction. Below is our refund policy outlining the terms and conditions for refunds and exchanges.

1. Refund Eligibility
Refunds are applicable under the following conditions:
Online Subscriptions:
The subscription activation fails due to an error on our end.
The subscription details provided are incorrect or do not match the purchase.
Gift Items:
The item is defective or damaged upon delivery.
You received the wrong item that does not match your order.

2. Non-Refundable Items
Refunds are not applicable in the following cases:
Personalized or customized gifts.
If the subscription has been activated successfully and is in use.
Returns requested after 7 days of delivery.
Items that show signs of use, damage, or tampering by the customer.

3. Refund Request Process
To request a refund:
Contact Us: Notify us at 03462600500 or email Arshmanonlineservices@gmail.com with your order details and reason for the refund.
Provide Proof: For gift items, include photos of the product and packaging if it’s damaged or incorrect.
Review Process: We will review your request and confirm eligibility within 3 business days.

4. Refund Method
Refunds will be processed using the original payment method:
Bank Transfers: Refunds will be sent to your bank account.
EasyPaisa/JazzCash: Refunds will be issued to your provided account.
Refunds may take 7-10 business days to process after approval.

5. Exchanges
Instead of a refund, you may opt for an exchange if the product is defective or incorrect. Exchanges are subject to product availability and must be requested within 7 days of delivery.

6. Shipping Costs
If the return or exchange is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
For other returns, the customer is responsible for shipping charges.

7. Contact Information
For refund-related inquiries or assistance, please contact us:
Phone: 03462600500
Email: Arshmanonlineservices@gmail.com
Address: Village Koreke, Daska, Sialkot, Pakistan

We are dedicated to resolving any issues quickly and ensuring your satisfaction. Thank you for choosing Arshman Online Services!