Shipping Policy

At Arshman Online Services, we strive to ensure a smooth and reliable shipping experience for all our customers. Below are the details of our shipping policy, including delivery times, costs, and other important information.

1. Shipping Locations

We provide delivery services to:

  • Within Pakistan: Nationwide shipping to all cities and towns.
  • International Shipping: Available for certain products; please contact us at Arshmanonlineservices@gmail.com for inquiries.

2. Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.
  • For customized gift items, processing may take 3-5 business days depending on the complexity of the design.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Estimated delivery times based on location:

  • Online Subscriptions: Delivered electronically within 24 hours of payment confirmation.
  • Physical Gifts (within Pakistan): 3-7 business days.
  • International Deliveries: Delivery times vary depending on the destination and courier service.

4. Shipping Charges

Shipping costs depend on the product type, destination, and delivery speed:

  • Online Subscriptions: No shipping charges.
  • Gift Items (within Pakistan): Shipping charges vary and will be communicated during order confirmation.
  • International Deliveries: Charges depend on the destination and shipping method.

5. Order Tracking

For physical gift orders, we provide tracking details via email or WhatsApp once the item is dispatched. You can use this information to track your order’s progress.

6. Damaged or Missing Items

If your order arrives damaged or is incomplete, please follow these steps:

  1. Contact Us: Notify us within 48 hours of receiving the package via 03462600500 or Arshmanonlineservices@gmail.com.
  2. Provide Proof: Send photos of the damaged item(s) and packaging.
  3. Resolution: We will arrange a replacement or issue a refund in accordance with our Refund Policy.

7. Pickup Option

Customers can also opt to pick up their orders directly from our location:
Village Koreke, Daska, Sialkot, Pakistan.
Please notify us in advance to schedule a pickup time.

8. International Shipping

For international orders:

  • Shipping costs and delivery times vary based on the destination and courier service.
  • Customers are responsible for any customs duties, taxes, or import fees applicable in their region.

9. Shipping Partner

We collaborate with trusted courier services to ensure timely and secure delivery. Specific courier details will be shared upon dispatch.

10. Contact Us

If you have any questions or concerns about shipping, feel free to reach out to us:

  • Phone: 03462600500
  • Email: Arshmanonlineservices@gmail.com
  • Address: Village Koreke, Daska, Sialkot, Pakistan

Thank you for choosing Arshman Online Services! We are committed to providing reliable and efficient shipping services for your convenience.